The THWUP packing room at rest
Shipping
New Zealand shipping
We offer free standard shipping within New Zealand via NZ Post:
— No tracking information is available for free shipping.
— Estimated delivery time: 3–6 working days.
— You'll receive a notification from us when your order has shipped (please check your spam if you don't receive one).
— Public holidays and weekends will affect delivery times.
— Special delivery instructions cannot be added to free shipping orders.
We also offer tracked courier shipping within New Zealand for NZ$10.00.
International shipping
We offer standard shipping to most countries worldwide.
— Because we use standard shipping, no tracking information is available.
— You'll receive a notification from us when your order has shipped (please check your spam if you don't receive one).
— Shipping cost is calculated by weight at checkout. Estimated costs:
Australia: Starting from NZ$15.00 per order.
Europe, UK, and USA: Starting from NZ$30.00 per order.
For courier options outside New Zealand, please drop us a line at thwup@wgtn.ac.nz.
Estimated delivery times
Destination
Standard shipping
Courier
New Zealand
3–6 working days (untracked)
1–3 working days (tracked)
Australia
1–2 weeks (untracked)
Contact us for options.
Europe, UK, USA
3–4 weeks (untracked)
Contact us for options.
If you have a concern about your order or wish to return a faulty book, please email us at: thwup@wgtn.ac.nz
Frequently Asked Questions
Q: Why haven't I received tracking information for free shipping?
A: Free shipping uses standard NZ Post, which doesn't provide tracking. We're sorry! For tracked shipping within New Zealand, please choose the courier option at checkout for NZ$10.00.
Q: Can I add delivery instructions to my order?
A: Unfortunately, we can't add special delivery instructions for free shipping. If you need specific delivery instructions, please choose the courier option.
Q: I've mislaid my invoice. Can you send another one?
A: No problem! Email us at thwup@wgtn.ac.nz and we'll send you a new one.
Q: Why is my international order taking longer than expected?
A: International shipping times can vary due to customs processes and local postal services. If your order is significantly delayed, please contact us and we'll do our best to help.